Something wrong? We'll make it right.

What this covers

This policy covers CardLane Premium, the one-time purchase that unlocks your own logo and your own hero image on a single card, without the HyperlaneWorks mark. Free cards cost nothing, so there's nothing to refund.

When we refund

We refund a Premium purchase in full, including any tax you paid, if:

• Premium doesn't work as described on your card, and we can't fix it within a reasonable time after you tell us; or
• you were charged by mistake: charged twice for the same card, or charged for a payment you didn't make or authorise.

If something's broken, we'll try to fix it first. If we can't, you get your money back.

When we don't

Premium is digital content that's unlocked on your card as soon as the payment goes through. When you buy, you agree to get it straight away, and you accept that this ends the 14-day right to withdraw that consumers in the EU, EEA and UK would otherwise have. This is also set out in Paddle's buyer terms.

So we don't refund purchases because you changed your mind, no longer need the card, or bought Premium for the wrong card.

How to ask

Use either of these:

• Email support@hyperlaneworks.com from the address you paid with. Include your card's link or the order number from your receipt, and tell us what went wrong.
• Use the link in the receipt Paddle emailed you, or look up your order at paddle.net.

We reply within a few business days.

How the money comes back

Our reseller Paddle is the Merchant of Record for every order, so Paddle issues the refund to the payment method you used. Once approved, it usually shows up within 5–10 business days, depending on your bank or card provider.

What happens to your card

The card stays online, but it goes back to the Free plan. Your logo and hero image are replaced by the defaults, and editing follows the free rules again. If you were charged twice, only the duplicate is refunded and Premium stays on.

Your legal rights

This policy doesn't limit any rights you have under the consumer law where you live, including your rights if digital content is faulty. If that law gives you more, you get more. For everything else, see our terms.